all orders are shipped from our wellington studio, we appreciate your continued patience while we work through our orders as quickly as possible.
delivery estimate is 3-5 working days from dispatch
all orders are shipped with courier post or aramex and are fully traceable on their website. you can contact your local courier post branch if you have any questions regarding your shipment.
processing + delivery timeframes
we aim to process your order as soon as possible within standard working hours. once your order has been dispatched you will receive email confirmation which will include tracking details. during holiday periods, processing of orders may be subject to delay and we ask you to allow a minimum of 2 working days for your order to be dispatched. delivery timeframes are estimates and do not take into account processing times, or transit delays. please note that delivery to rural addresses can result in longer delivery times.
unless in stock ceramics have a lead time of 1-2 weeks.
it is important you fill in your shipping address correctly when ordering. plain and simple cannot accept responsibility for missing parcels due to an address being entered incorrectly. we recommend that you provide a secure daytime delivery address, such as a workplace, for your order as a signature is required upon delivery. please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.
if you have any questions regarding shipping rates, delivery timeframes, or if you need assistance in tracking your order, please email us at email@example.com